TERMS AND CONDITIONS

Updated September 12, 2024.

General Terms and Conditions

By accessing and placing an order with Feedstar Pets, you confirm that you agree to be bound by the terms of service contained in the following Terms and Conditions. These terms apply to the entire website and any email or other communication between you and Feedstar Pets.

In no event shall Feedstar Pets Team be liable for any direct, indirect, special, incidental or consequential damages, including, without limitation, loss of data or profits arising out of the use of, or inability to use, the materials on this site, even if Feedstar Pets Team or an authorized representative has been advised of the possibility of such damages. If your use of the materials on this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

Feedstar Pets is not responsible for any consequences that may arise when using our resources. We reserve the right to change prices and update the resource usage policy at any time.

License

Feedstar Pets grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use this Website in accordance with the terms and conditions of this Agreement.

These Terms and Conditions constitute an agreement between you and Feedstar Pets (referred to in these Terms and Conditions as “Feedstar Pets”, “we”, “us” or “our”), the provider of the Feedstar Pets website and the services available through the Feedstar Pets website (collectively referred to in these Terms and Conditions as the “Feedstar Pets Service”).

You agree to be bound by these Terms and Policies. If you do not agree to these Terms and Policies, please do not use the Feedstar Pets Service. In these Terms and Policies, “you” refers to both you as an individual and the entity you represent. If you violate any of these Terms and Policies, we reserve the right to cancel your account or block access to it without prior notice.

Definitions and key terms

To explain the terms in these Terms and Conditions as clearly as possible, whenever any of these terms are referred to, they are specifically defined as:

  • Cookie: a small amount of data generated by a website and stored by your browser. It is used to identify your browser, provide analytics, and remember information about you, such as language preferences or login information.
  • Company: When these terms mention “Company”, “we”, “us” or “our”, they refer to FEEDSTAR PETS SPÓŁKA Z O.O., (Generała G. Orlicz-Dreszera 76, 05-825 Kozerki), which is responsible for your data under these Terms and Conditions.
  • Country: Where Feedstar Pets or the owners/founders of Feedstar Pets are based, in this case Poland.
  • Device: any Internet-connected device, such as a phone, tablet, computer or other device that can be used to visit Feedstar Pets and use the services.
  • Service: refers to the service provided by Feedstar Pets, as described in the relevant terms and conditions (if available) and on this platform.
  • Third Party Services: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may be of interest to you.
  • Website: Feedstar Pets website, available at this URL: https://feedstarpets.eu/
  • Ty: a person or entity that has registered with Feedstar Pets to use the Services.

Limitations

You agree that you will not, and will not allow others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Website or Platform to any third party.
  • Modify, create derivative works of, disassemble, decrypt, reverse engineer, or reverse compile any part of the Website.
  • Remove, alter or obscure any proprietary marks (including any copyright or trademark notice) of Feedstar Pets or its affiliates, partners, suppliers or licensors of the Website.

Payment

If you pay for any of our one-time payment plans, you agree to pay all fees or charges on your account for the Service in accordance with the applicable fees, charges and billing terms at the time each fee or charge becomes due and payable. Your agreement with your payment provider governs your use of your assigned credit card account, and you must refer to that agreement, not these Terms, to determine your rights and obligations with respect to your payment provider. By providing Feedstar Pets with your credit card number and related payment information, you agree that Feedstar Pets is authorized to immediately verify such information and to subsequently charge your account for all fees and charges due and payable to Feedstar Pets without further notice or consent. You agree to promptly notify Feedstar Pets of any change to your billing address or the credit card used for payment under this agreement. Feedstar Pets reserves the right to change prices and billing methods at any time by posting changes on our site or sending email notification to your organization’s administrators.

Any attorney fees, court costs or other costs associated with collecting any outstanding, undisputed amounts will be your responsibility and must be paid by you.

No contract will exist between you and Feedstar Pets for the provision of the Services until Feedstar Pets accepts your order via confirmation email, SMS/MMS message or other appropriate means of communication.

You are responsible for any third-party fees that you may incur when using the Service.

On the website https://feedstarpets.eu/ it is possible to pay for purchased goods not immediately, but at a later date. We offer this option with the support of an external financial partner, PastPay Europe sp. z o.o. (PastPay) via a payment method called PastPay. In this case, if you choose PastPay as a payment method during order fulfillment and PastPay undertakes to finance a given transaction, PastPay will pay the invoice issued by the service provider to you. As a result, it will buy the service provider’s claim against you and settle the value of the invoice with the service provider on your behalf. In such situations, the invoice issued by the service provider already contains unique legal features of the scheme and all necessary information.

IMPORTANT: Once you have assigned an invoice, you have a payment obligation towards PastPay, which you can only settle to the PastPay bank account number indicated on the invoice. You must fulfill your payment obligation no later than the invoice due date, otherwise a fixed fee of 40 euros will be charged. By using PastPay, you agree to the transfer of your contact details (name, email address, phone number) to PastPay. This information is primarily used to send information and notifications regarding verification and the payment process. You can find PastPay’s privacy policy here. In the event that PastPay does not undertake to finance a given transaction, you cannot use this payment method – of course you can still make a purchase, please choose another payment method.

Returns and Refunds Policy

Thank you for shopping at Feedstar Pets. We appreciate that you choose to purchase our products. We also want to provide you with a satisfying experience when browsing, evaluating and purchasing our products.

As with any purchase, there are certain terms that apply to your transaction at Feedstar Pets. We will be as concise as our lawyers will allow us to be. The most important thing to remember is that by placing an order or making a purchase at Feedstar Pets, you agree to the terms, as well as the Feedstar Pets Privacy Policy.

If for any reason you are not completely satisfied with any product or service we offer, please do not hesitate to contact us and we will discuss any issues you encounter with our product.

Your suggestions

Any feedback, comments, ideas, improvements or suggestions (collectively “Suggestions”) provided by you to Feedstar Pets with respect to the Website will remain the sole property of Feedstar Pets.

Feedstar Pets is free to use, copy, modify, publish or distribute the Suggestions in any way and for any purpose without providing any credit or compensation to you.

Your approval

We have updated our Terms and Policies to provide you with full transparency about what is set when you visit our site and how it is used. By using our website, registering an account or making a purchase, you agree to our Terms and Policies.

Links to other websites

These Terms and Policies apply solely to our Services. The Services may contain links to other websites that are not operated or controlled by Feedstar Pets. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not reviewed or monitored by us for accuracy or completeness. Please note that when you use a link to another website, our Terms and Policies no longer apply. Your browsing and interactions on other websites, including those that contain a link on our platform, are subject to the privacy policies and rules of those websites. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Feedstar Pets uses “Cookies” to identify which areas of our website you have visited. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use cookies to improve the performance and functionality of our website, but they are not essential to its use. However, without these cookies, some features, such as videos, may not be available or you may have to enter your login details each time you visit as we will not be able to remember that you have logged in before. Most web browsers can be set to disable cookies. However, if you disable cookies, you may not be able to access features on our website properly or at all. We never place personal information in cookies.

Changes to our Terms and Conditions

You acknowledge and agree that Feedstar Pets may, at any time, in its sole discretion, discontinue (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally, without prior notice. You may discontinue using the Service at any time. You are not required to specifically notify Feedstar Pets that you are discontinuing your use of the Service. You acknowledge and agree that if Feedstar Pets terminates access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials contained in your account.

If we decide to change our Terms and Policies, we will post those changes on this page and/or update the modification date of the Terms and Policies.

Modifications to our website

Feedstar Pets reserves the right to modify, suspend or discontinue, temporarily or permanently, the website or any service with which it is linked, with or without notice and without liability to you.

Updates to our website

Feedstar Pets may, from time to time, make available improvements or corrections to the functionality of the Website, which may include patches, bug fixes, updates, improvements and other modifications (“Updates”).

Updates may modify or remove certain features and/or functionality of the website. You agree that Feedstar Pets has no obligation to (i) provide any Updates, or (ii) continue to provide or enable use of any particular features and/or functionality of the website.

You further agree that all Updates shall be (i) deemed to be an integral part of the Website and (ii) subject to the terms and conditions of this Agreement.

Third party services

We may display, incorporate or make available third party content (including data, information, applications and other products or services) or provide links to third party websites or services (“Third Party Services”).

You acknowledge and agree that Feedstar Pets is not responsible for the Third Party Services, including their accuracy, completeness, timeliness, copyright compliance, legality, decency, quality or any other aspect thereof. Feedstar Pets is not responsible or liable to you or any other person or entity for any Third Party Services.

Third Party Services and links thereto are provided solely for your convenience, and your access to and use of them is entirely at your own risk and subject to the third party’s terms and conditions.

Term and End

This Agreement is effective unless terminated by either you or Feedstar Pets.

Feedstar Pets may, in its sole discretion, at any time and for any reason or no reason, suspend or terminate this Agreement with or without notice.

This Agreement will terminate immediately without notice by Feedstar Pets if you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies of it from your computer.

Upon termination of this Agreement, you must cease using the Website and delete all copies of it from your computer.

Termination of this Agreement will not limit any rights or remedies that Feedstar Pets may have at law or in equity in the event of your breach (during the term of this Agreement) of any of your obligations under this Agreement.

Copyright Infringement Notice

If you are a copyright owner or an agent for such owner and believe that any materials on our website infringe your copyrights, please contact us with the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on its behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and e-mail address; (d) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner; and (e) a statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on the owner’s behalf.

Obligation to pay compensation

You agree to indemnify and hold harmless Feedstar Pets and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) from and against any claim or demand, including reasonable attorneys’ fees, due to or arising out of: (a) your use of the Website; (b) your violation of this Agreement or any law or regulation; or (c) your violation of any third-party rights.

No warranty

The Website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted by applicable law, Feedstar Pets, on its own behalf and on behalf of its affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties arising from a course of dealing, usage or trade practice. Without limitation to the foregoing, Feedstar Pets does not warrant or undertake, and does not represent or warrant that the Website will meet your requirements, achieve any intended results, be compatible or work with any other software, websites, systems or services, operate uninterrupted, meet any performance or reliability standards, be error-free or that any errors or defects will be corrected.

Without limiting the foregoing, neither Feedstar Pets nor any of Feedstar Pets’s supplier makes any representations or warranties of any kind, express or implied: (i) as to the operation or availability of the website, or the information, content, and materials or products included therein; (ii) that the website will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or (iv) that the website, its servers, the content, or e-mails sent from or on behalf of Feedstar Pets are free of viruses, scripts, Trojan horses, worms, malware, time bombs or other harmful components.

Some jurisdictions do not allow the exclusion or limitation of implied warranties or limitations on rights arising under law, so some or all of the above exclusions and limitations may not apply to you.

Limitation of liability

Notwithstanding any damages that You might incur, the entire liability of Feedstar Pets and any of its suppliers under any provision of this Agreement and Your exclusive remedy in all of the foregoing shall be limited to the amount actually paid by You for the Website.

To the maximum extent permitted by applicable law, in no event shall Feedstar Pets or its suppliers be liable for any special, incidental, indirect or consequential damages (including, without limitation, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or in connection with any provision of this Agreement), even if Feedstar Pets or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Severability of provisions

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to best effect the objectives of such provision to the fullest extent permitted by applicable law and the remaining provisions will continue in full force and effect.

This Agreement, together with the Privacy Policy and any other legal notices published by Feedstar Pets on the Services, constitutes the entire agreement between you and Feedstar Pets with respect to the Services. If any provision of this Agreement is found to be invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any provision of this Agreement shall be deemed a further or continuing waiver of such provision or any other provision, and the failure of Feedstar Pets to exercise or enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND FEEDSTAR PETS AGREE THAT ANY CAUSE OF ACTION RELATING TO THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Disclaimer

Except as provided in this Agreement, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect the ability to assert such right or require performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Failure or delay in exercising any right by either party will not be deemed a waiver of such right. Furthermore, partial or single exercise of any right shall not preclude further exercise of that or any other rights provided for in this Agreement. In the event of a conflict between this Agreement and any applicable purchase terms or other terms, the terms of this Agreement shall control.

Changes to this Agreement

Feedstar Pets reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If the change is material, we will provide you with at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined by Feedstar Pets in its sole discretion.

By using our website after the changes become effective, you agree to the new terms. If you do not agree to the new terms, you will no longer be authorized to use Feedstar Pets.

Entire Agreement

This Agreement constitutes the entire agreement between you and Feedstar Pets regarding your use of the Website and supersedes all prior and contemporaneous written or oral agreements between you and Feedstar Pets.

You may be subject to additional terms and conditions that will apply when you use or purchase other services offered by Feedstar Pets, which Feedstar Pets will make available to you at the time of your use or purchase of such services.

Updates to our Terms

We may change our Services and policies, and in doing so we may be required to make changes to these Terms to accurately reflect our Services and policies. Unless required by law, we will notify you (for example, through our Service) before any changes to these Terms become effective and provide you with an opportunity to review them before they become effective. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to accept these or any updated Terms, you may delete your account.

Intellectual property

The Website and its entire contents, features and functionality (including, without limitation, all information, software, text, displays, images, video and sound, and the design, selection and arrangement thereof) are owned by Feedstar Pets, its licensors or other providers of such material and are protected by copyright, trademark, patent, trade secret and other intellectual property or proprietary rights in the United Kingdom and around the world. The Materials may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the prior written consent of Feedstar Pets, except as expressly provided in these Terms and Conditions. Any unauthorized use of the Materials is prohibited.

Consent to arbitration

This section applies to any dispute EXCEPT FOR DISPUTES RELATING TO CLAIMS FOR INJUNCTIVE OR EQUIVALENT REMEDIES REGARDING THE ENFORCEMENT OR VALIDITY OF YOUR OR Feedstar Pets’ INTELLECTUAL PROPERTY RIGHTS. The term “Dispute” means any dispute, action or other controversy between you and Feedstar Pets relating to the Services or this Agreement, whether based in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable theory. “Dispute” shall be interpreted to the fullest extent permitted by law.

Dispute Notice

In the event of a dispute, you or Feedstar Pets must provide the other party with a Notice of Dispute, which is a written statement that includes the name, address, and contact information of the providing party, the facts giving rise to the dispute, and the requested relief. You must send the Notice of Dispute by email to sales@feedstarpets.eu. Feedstar Pets will send any Notice of Dispute to your address, if we have it, or to your email address. You and Feedstar Pets will attempt to resolve any dispute through informal negotiations within sixty (60) days of the date the Notice of Dispute is sent. After sixty (60) days, either you or Feedstar Pets may initiate arbitration.

Binding arbitration

If you and Feedstar Pets do not resolve the dispute through informal negotiations, any other attempt to resolve the dispute will be conducted exclusively through binding arbitration as set forth in this section. You are giving up the right to litigate (or participate as a party or class member) all disputes in court before a judge or jury. The dispute will be resolved by binding arbitration under the commercial arbitration rules of the American Arbitration Association. Either party may seek interim or preliminary injunctive relief from any court of competent jurisdiction to protect the rights or property of the party pending the completion of the arbitration. All legal, accounting, and other costs, fees, and expenses incurred by the prevailing party will be paid by the losing party.

Reports and privacy

If you submit or post any ideas, creative suggestions, designs, photographs, information, advertising, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions shall automatically be treated as non-confidential and non-proprietary, and shall become the sole property of Feedstar Pets without any compensation or attribution to you. Feedstar Pets and its affiliates shall have no obligation of any kind with respect to such submissions or postings and may use the ideas contained in such submissions or postings for any purpose, in any medium, in perpetuity, including, but not limited to, developing, manufacturing and marketing products and services using such ideas.

Promotions

Feedstar Pets may from time to time run contests, promotions, sweepstakes or other activities (“Promotions”) that may require you to submit materials or information about yourself. Please note that each Promotion may be governed by separate rules, which may include certain eligibility requirements, such as age or geographic restrictions. You are responsible for reviewing the Promotion rules to ensure your eligibility. By entering any Promotion, you agree to abide by and comply with all Promotion rules.

Typographical errors

In the event that a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we reserve the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We reserve the right to refuse or cancel any such order, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card or other payment account in the amount of the charge