RETURN AND REFUND POLICY

Updated September 12, 2024.

Definitions and key terms

To explain the terms in this Returns and Refunds Policy as clearly as possible, any reference to the following terms is strictly defined as:

  • Company: When this policy mentions “Company”, “we”, “us” or “our”, it refers to Feedstar Pets which is responsible for your information under this Returns and Refunds Policy.
  • Customer: refers to the company, organization or individual that registers to use the Feedstar Pets Service for the purpose of managing relationships with consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer or other device that can be used to visit the Feedstar Pets Site and use the Services.
  • Service: refers to the service provided by Feedstar Pets, as described in the relevant terms and conditions (if available) and on this platform.
  • Website: Feedstar Pets website, available at this URL: https://feedstarpets.eu
  • You: the person or entity that has registered with Feedstar Pets to use the Services.

Returns and Refunds Policy

Thank you for shopping at Feedstar Pets. We appreciate that you choose our products. We also want you to have a satisfying experience browsing, rating and purchasing our products.

As with any purchase, there are terms and conditions that apply to your transaction at Feedstar Pets. We will try to keep these as short and clear as possible. The most important thing to remember is that by placing an order or making a purchase at Feedstar Pets, you agree to the terms below and the Feedstar Pets Privacy Policy.

If there is something wrong with the product/service you purchased or if you are not satisfied with it, you have 2 weeks to return it and request a refund.

If you wish to return a product, your only option is to follow the guidelines below:

Returns

At Feedstar Pets, we are committed to providing our customers with the best products. Every product you choose is carefully checked for defects and packed with the utmost care. We do this to make you fall in love with our products.

Unfortunately, sometimes we may not have the product you have selected in stock or we may encounter issues with our stock and quality control. In such cases, we may have to cancel your order. We will inform you in advance so that you do not have to worry about your order. If you made your purchase using online payment (not cash on delivery), you will be refunded once our team has confirmed your request.

Unfortunately, sometimes we may not have the product you have selected in stock or we may encounter issues with our stock and quality control. In such cases, we may have to cancel your order. We will inform you in advance so that you do not have to worry about your order. If you made your purchase using online payment (not cash on delivery), you will be refunded once our team has confirmed your request.

We will review your returned product upon receipt and if it meets the above guidelines, we will process your refund. Your refund may take a few days to process, but you will be notified when your refund has been issued.

Shipment

Feedstar Pets covers the cost of return shipping. Any return shipping is paid for by Feedstar Pets, even if the product did not have free shipping.

Your approval

By using our website, registering an account or making a purchase, you agree to our Returns and Refunds Policy and accept its terms.

Changes to our Returns and Refunds Policy

If we update, modify or make any changes to this document so that it accurately reflects our Service and policies, those changes will be prominently posted here. If you continue to use the Service, you will be bound by the updated Returns and Refunds Policy. If you do not want to accept this or any updated Returns and Refunds Policy, you may delete your account.

Contact us

If for any reason you are not completely satisfied with the product or service we provide, please do not hesitate to contact us and we will discuss any issues with our product.